QAIassist - Third Party Support

Important Information Regarding Third-party IT Support Providers

If you are considering using, or have already been using third-party IT service providers that are not "certified" or "trained" on our QAIassist® SMB IT Methodology products you are open to the risk of misinterpretation of the products and how they can best benefit you and your organization.

Misinterpretation of how our products (QAIassist Integrated Methodology®, QAIassist Project Management Methodology® QAIassist Software Development Methodology® and QAIassist Software Testing Methodology®) are applied can lead to

    * Lack of leveraging the products to its fullest potential
    * Misalignment of the products with the business goals
    * Inadequate implementation and support

As the pioneer of SMB IT Methodology we have high standards and expectations in supporting QAIassist clients, "certified" practitioners and "Authorized Affiliates". Translation - QAIassist does not provide support to un-trained third party support personnel. Nor does it include over-the-phone training for un-trained third-party support personnel.

Prepare your third-party personnel

Prior to entering a third-party support agreement, it is your responsibility to ensure that your third-party support personnel have completed all necessary formal QAIassist training sessions. We make training and courseware available at the client site.

QAIassist invests substantial resources to provide high quality support services, and is proud to be able to offer the very best to SMB's.